Private paid beta support covers worker pairing, run startup failures, worker disconnects, billing problems, and unclear session status.
Email support@veraminds.com with the session name, worker name, approximate time, and selected run mode.
Include the session id, session name, worker name, last heartbeat time, selected run mode, and the exported run log.
Private beta support target TODO(owner-review): first human response within one business day for billing, login, security, and worker startup issues, and within two business days for general product questions.
Urgent overnight run interruptions should include "urgent overnight run" in the subject, plus the session id and worker name in the first line.
For server workers, also include whether the systemd service was restarted and any journalctl error lines.
For billing, cancellation, or refund questions, include the Stripe customer email, the plan, invoice date, and any session evidence that shows the paid beta service did not work as expected.